About the Book
Create content that makes it faster for people to find what they need on the intranet than from a colleague. Learn user-centred design as you progress through this practical, stage by stage guide.
Generally, people want information about a specific thing, fast, when they visit an intranet. They need it in as little time as possible, so they can get to a meeting, or enjoy their lunch break.
This book outlines processes that put into practice these 3 essential principles for user-centred intranet content:
1. Content reflects a staff need for it.
2. Information is easy to find.
3. Style, tone and language is optimised for users with little time to read and absorb content.
Lizzie Bruce pours her experience of designing intranet content around staff needs for UK government into 100 pages of advice and techniques for creating usable, readable content.
Includes: list of universal intranet tasks, glossary of user-centred design terms, project “shopping list”, timeline planner, tips for stakeholder buy-in, and links to case studies and blogs.
Every organisation planning an intranet redesign needs this book.
Find the further reference links list on the author website.
Content strategist and e-learning creator at Cake Consultancy Ltd. Since 2003 Lizzie’s applied user-centred, accessible, inclusive content skills in sectors from public to property, legal to leisure, finance to fashion, including GDS, Great Western Railway and University of Cambridge. Lizzie led Content Design London’s award-winning Readability Guidelines project, writing the guidelines, wiki and handbook content, and regularly contributes to content publications. She’s spoken on design in Brighton, Budapest, London, Melbourne and Tokyo, and lived in Japan, Spain and Ireland. Lizzie loves coffee, kayaking and eco-friendly products.